COZY DOG HOUSE

Due to our ongoing sale, we are currently experiencing some shipping delays. Estimated delivery times are as follows:

•US: 6-9 days via USPS
•UK: 5-8 days via Royal Mail or Evri
•Australia: 6-9 days
•New Zealand: 6-9 days
•Singapore: 3-6 days
•Europe: 6-9 days
•Rest of World: 7-12 days

Please allow 24 hours for processing. After your order is processed, you will receive an email with a link to track your parcel through our trusted couriers, ensuring you can monitor its journey to your doorstep.

Due to high demand.We offer tracked and insured shipping for all orders. Order processing takes 1-3 business days before shipment. Once your item is dispatched, the estimated delivery time is:

USA: 4-7 days

UK: 7-10 days

Australia: 7-10 days

Canada; 7-12 days

Europe: 7-12 days

Rest of world: 14-20 days

Glow28 is not responsible for lost or stolen packages once they have been confirmed delivered by the carrier. Please ensure your delivery location is secure.

For packages lost in transit due to an error in the shipping address provided by the customer, we are unable to offer a replacement or refund. Please double-check your address details before confirming your order to ensure accurate and speedy delivery.

Please email us at contact: support.glow28@gmail.com. Thank you for your patience!

We offer a 30-day money-back guarantee.

To initiate a return, simply contact us via email or through ourcontact page, and we will provide you with detailed instructions.

Returns are free and designed to be hassle-free.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at beeboiz.alt@gmail.com. Please note that returns will need to be sent to the following address:

1330 Conant St, Dallas Texas 75207, United States

If your return is accepted, you will be responsible for shipping fees unless the product is damaged or defective. Restocking fee is $20 per item. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at beeboiz.alt@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at beeboiz.alt@gmail.com